Privacy Policy

Kanaa House Privacy Policy

Curious about how Kanaa House uses data?

Kanaa House, its subsidiaries, and affiliates (“Kanaa House,” “we,” or “us”) provide this Privacy Policy (“Policy”) to inform you of our policies and procedures regarding the collection, use, and disclosure of Personal Information we receive from users of www.kanaa.house (the “Site”), our mobile applications (the “Apps”), and other products and services (collectively, the “Services”). This Policy also explains your rights and choices with respect to your Personal Information and how you can contact us if you have any questions or concerns. Unless otherwise defined in this Policy, terms used here have the same meanings as in our Terms of Service.

For the purposes of this Policy, “Personal Information” means any information relating to an identified or identifiable individual.

What Personal Information Do We Collect About You?

We may collect Personal Information about you directly from you, from third parties, and automatically through your use of our Services.

Information We Collect Directly From You

  • Registration and Check-In: When you register with us to book an accommodation at a Kanaa House unit, we collect your name, phone number, email address, home address, submitted property address, password, date of birth, and booking information. We may also request a photo ID for identity verification.
  • Profile Personalization: You may provide information like gender, zip code, preferences, and requests (e.g., preferred temperature, crib requirements).
  • Communications: When you contact us via email, phone, SMS, or through the Site or Apps, we collect your communications and contact information.
  • Surveys and Reviews: Information you provide in surveys, feedback forms, or reviews.
  • Recruitment: If you apply for a job, we collect your name, contact details, resume, LinkedIn profile, and any other information you voluntarily provide.
  • Information We Collect Automatically
  • Online Usage Data: Browser type, operating system, IP address, location data, device ID, access dates and times, links clicked, and page views.
  • Property Usage Data: History of your stays with Kanaa House, and usage of accommodations (e.g., door unlock times, noise levels—only decibel levels, not conversations).

Information We Collect from Third Parties

  • Social Media: Information from Facebook, Google, LinkedIn if you link accounts.
  • Travel Services: Booking information from partners like Booking.com, Expedia, Airbnb.
  • Background Checks: Criminal history verification for stays in the U.S.
  • Vendors and Partners: Contact details and other information relevant to our business relationships.

How We Use Your Personal Information

We use your information to:

  • Operate and provide our Services.
  • Respond to your inquiries and fulfill customer service requests.
  • Personalize your Kanaa House experience.
  • Link your account with third-party services.
  • Send marketing communications (with your consent where required).
  • Improve our Services and develop new ones.
  • Solicit reviews and feedback.
  • Run background checks where applicable.

When We Use Personal Information About You

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we will only process your Personal Information if a legal basis applies, such as:

  • Consent (e.g., for marketing communications).
  • Contractual necessity (e.g., account management and service provision).
  • Legal obligation (e.g., tax or anti-terrorism compliance).
  • Legitimate interests (e.g., service improvement and analytics).
  • How We Share Your Personal Information

We may share your information with:

  • Affiliates and subsidiaries (subject to this Policy).
  • Service providers (e.g., payment processors, marketing services, analytics providers).
  • Third-party travel services (e.g., Booking.com, Airbnb).
  • Landlords and property managers (for stay verification and security).
  • Advertising partners (for personalized ads).
  • Business transfers (in case of merger, acquisition, or bankruptcy).
  • Law enforcement and government authorities (to comply with legal requirements).
  • We do not sell your Personal Information for unrelated purposes.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies:

  • Google Analytics and Google Tag Manager for site usage statistics.
  • FullStory and Segment.io for session tracking and service improvement.
  • Advertising cookies for retargeting ads (you can opt out via NAI or DAA).
  • You can disable cookies through your browser settings, though doing so may limit certain features of our Site and Apps.

Children's Privacy

Our Services are not directed to individuals under 16 years old. If we learn that we have collected Personal Information from a child under 16 without parental consent, we will delete it promptly.

Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

Data Security

We use industry-standard measures (including SSL encryption) to protect your Personal Information. However, no method of transmission or storage is 100% secure. In case of a data breach, we will notify affected individuals as required by law.

Phishing

We will never request sensitive information such as credit card numbers or passwords through insecure or unsolicited communications. Stay vigilant and report any suspicious emails.

Data Retention

Marketing opt-out: You can unsubscribe from marketing communications at any time.

Data corrections and deletions: You may request to review, update, or delete your Personal Information by contacting us at contact@kanaa.house.

European privacy rights: If you are located in the EEA or Switzerland, you have the right to access, correct, delete, or restrict processing of your Personal Information. You may also lodge a complaint with your local supervisory authority.

Cross-Border Data Transfers

We may transfer your information to countries outside of your country of residence, including to the United States. We comply with applicable laws regarding international data transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new version online with an updated “Last Updated” date. If changes materially impact your rights, we will notify you by email or through the Site.

Last Updated: April 26, 2025

How to Contact Us

Kanaa House is responsible for processing your Personal Information.

For questions or concerns regarding this Policy, please contact us at: 📧 contact@kanaa.house

Privacy Policy — kanaa.house